1. return as requested by the customer (return the goods because they are not satisfied)
All items purchased can be returned within 05 days after receipt (for customers in Vietnam without extra cost) (unless otherwise stated). We only accept payment for pristine products, while purchase invoices and unused products, including:
- Unpack and extract.
- Full details, accessories.
- The samples, stamps, technical instructions and attached gifts (if any) must be complete and intact.
- No dirt, scratches, damage, strange odor or signs of use
2. no return for subjective reasons from the customer
2.1. New delivery, not intact, wrong content or missing:
We encourage customers to check the status of the container and its products before making payments to ensure that the goods are delivered in the correct type, quantity and color in order and condition. Unaffected.
If this is the case, please refuse the delivery and / or immediately notify our customer support team for a timely solution. (Please note that the next steps, like product testing, can only be accepted once the order is fully paid.)
In case the customer has paid, received goods and discovered that the goods are not intact, the contents are wrong or lack of goods, please take pictures of products sent to our mailbox for us to support. Support next steps such as changing / returning goods or sending missing products to you ...
After 48 hours from the date you received the item, we reserve the right to refuse support for that content request.
2.2. Delivery failed
If you have any problems with our products, please do the following:
- Step 1: Check the integrity of the product, take pictures of the product appears error.
- Step 2: Contact our customer service center for confirmation.
- Step 3: Within 05 days of receipt, if you have a customer service center confirmed that your product is experiencing technical difficulties, please visit our Payment Guide now to get started. batch pay process.
3. Method of refund
Depending on the reason for returning the product, we will have the following refund methods:
- Change the product of the same type
- For payment by credit card, we will apply the form of refund to the payment account of the cardholder.
For any inquiries or questions please contact us at support phone number or leave a message on the website. Special thanks.
Delivery time is 30 days for products and colors are available
Some orders will be notified about delivery time eg
Change product color
Change product texture
Orders as required
After the fixed time and the agreement the customer does not receive the product can complain the product supplier